About Us

Welcome to the World of Beauty and Lifestyle

Whites is a leading beauty and lifestyle retailer in the Kingdom of Saudi Arabia, inspiring our guests to look beautiful and feel confident. Whites offers a simplified, intriguing and unique shopping experience through a chain of concept stores having a diverse range of remarkable brands brought exclusively from the global markets. From daily essentials to premium products, we hand-pick only exquisite items which meets our guests’ expectations and inspire them to be at their best, every single day.

Being in the business since 2008, Whites is renowned in the beauty and lifestyle industry for its avant-garde style - owing to its innovative and progressive concept. Beauty is at the core of our foundation. Due to its commitment and visionary model, Whites has been ranked as the most successful and innovative concepts in Saudi Arabia by Forbes Magazine.

Our inventive beauty-retail concept is defined by its distinct, interactive environment with an unparalleled collection of prestige products in every category. Whites’ knowledgeable and professional associates and beauty advisors at the interactive makeup and skincare hotspots, are geared up to unlock our guests’ beauty potential with a perfect blend of technology and creativity.

The fact that Saudi health & beauty market is the largest in the Middle East, leads Whites to showcase the most powerful global and unparalleled beauty brands in a one-stop concept store. Our intimate service, interactive shopping hotspots and an original concept enables our guests to unlock their beauty potential and instill confidence in our luxurious products.

Leadership

We also support and encourage local Saudi businesses and ambitious entrepreneurs for high quality beauty and life style products.

 

Business Overview

A Beautiful Journey

Whites started as a beauty and lifestyle store back in 2008. Since then, Whites has grown up to 100+ stores in more than 20 cities in Saudi Arabia, with the commitment and dedication of over 1000 associates.

With the mission of constantly redefining the beauty and lifestyle shopping experience for every guest, Whites keep itself up to date with the latest beauty and lifestyle trends and makes way to bring that dazzle into our guests’ lives. All this is possible through our passionate and high performing associates, who are at the heart of our business.

  Whites boasts a guest-centric culture with style, self-confidence and all things chic. Our young, self-assured, and dynamic guests define who we are in the business for. Our concept is driven by creating an interactive relationship with our guests and fueled by a prestigious range of products that inspire and welcome our guests to get on board.

Shipping & Return

Shipping & Delivery Policy

 

Shipping Fees: -

 

We offer FREE standard delivery for all merchandise orders of 300 and above.

There is a delivery fee of SAR 25 for orders which is less than SAR 300

 

Delivery Lead times

 

RIYADH: - We aim to deliver your order within 24 hours as per the desired delivery timing chosen at ordering time after your order has been successfully confirmed with our Customer Care team.

OUT SIDE RIYADH: For remote locations within KSA Within 2-3working days after your order has been successfully confirmed with our Customer Care team.

Click here to check outside Riyadh delivery lead times.

 

 

Cancellation return and exchange policy of WHITES

Return Policy

We offer our "Guests" an "Easy Return Policy",

RETURN AT ANY WHITES STORE IN KSA 

Our Valued Guest, can visit any WHITES store in KSA to return their item(s) purchased through WHITES.NET (Refer store List and location )

 

Please bring your originalinvoice(not your order summary) as well as the credit card you used to place your order.

A store executive will Check your item(s) and if they meet the conditions listed in our Return and Exchange Policy, the executive will process your return or exchange at the store - it's that easy!

All products must be returned unused, with all tags attached, in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 14 (Fourteen) days from the date of online purchase.

We will not accept any returns if the original packaging has been opened or tampered with.

Returns that are damaged or soiled may not be accepted.

In case of defective products and after our inspection and approval, we will refund the price paid by you and the delivery fee, if any.

In all cases, we will process the refund of the price paid by you as per the original payment methodwhich used while ordering and only in stores.

Original shipping and handling costs are non-refundable unless the items are defective or damaged.

How Much time does it takes to Process the refund ?.

All refunds are processed in store and issued as per the original payment methodwhich used while ordering as soon as the returned items have been inspected by the store executive.

If you have any questions inquiries about your return, kindly contact our Customer Care team at  online@whites.net or by calling 920006648

Delivery Charges are Refundable or not ? 

Original shipping and handling costs are non-refundable, unless the products you received are damaged or defective.

When are ‘Returns’ not possible?

We will not be able to accept returns for some certain scenarios:

1.   request is made outside the specified time frame, of 14 days from delivery.

2.   Product is used, damaged of wrong use, or is not in the same condition as you received it.

3.  Defective products, which are covered under the manufacturer's warranty.

4.  Any consumable item, which has been used or installed.

5.  Products with tampered or missing serial numbers.

6.  Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

7.  Fragrance, nail polish and aerosols, Medicine, Vitamins, Baby Formulas articles are final sale these are some non-returnable items as per our Policy.

Cancellation policy 

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service at online@whites.net  or 920006648 to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.

How Long it will take to refund the amount :-

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of receiving the products back. It may take additional working days for the amount to reflect in your account as per your bank strategy.
  • For cash on delivery transactions, we will refund the amount immediately at the store against the original Invoice details shared by you and after receiving the products back verified by our store executive.

Exchange policy

YYou can exchange your product(s) by returning them to your nearest WHTIES store in the Kingdom of Saudi Arabia ( Refer store List and location )  within 14 (fourteen) days of receipt of your order, subject to stock availability.

All products must be returned, unused and with all tags, and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice along with your ID.

Once we have received and inspected the returned product(s), you may exchange your product(s) with any other product(s):

- of the same value; or

- of a lower value, in this case any remaining amount will be refunded to you; or

- of a greater value, in this case you will have to pay the price difference at the time of the exchange.

 

 

 

 

 

 

 

 

 

 

Whites Rewards

Whites Rewards

Thank you for joining our Whites Rewards world


"Whites Rewards" is a loyalty program introduced by Whites. It is more than just a loyalty program and is designed for those who like to enjoy special offers and privileges. Through this rewards program, Whites expresses sincere gratitude and appreciation to you, for choosing Whites as your trusted Beauty and Life Style partner.

Whites is renowned for its authentic offerings and employing the highest standards, which reflects its exclusiveness and how it values your loyalty.

There might be questions pertaining to how “Whites Rewards” program discovers your interest, its expertise in meeting your individual requirements, thorough understanding of your personality, wide range of rewards being offered, and its efficiency in communicating with you. The answers lie in the unique features of the reward program that is one of its kind to match your inner beauty and modern lifestyle, after thorough understanding of your personality and lifestyle.

 

"Whites Rewards"
Terms and Conditions

Registration

  • Each individual can register once and can only have one membership. This membership is not transferable and is issued to an individual for their sole use.
  • you can join Whites Rewards program for free.
  • Whites Rewards program is for individual use only.
You can join whites program and enjoy our different tiers, tips and points...

Earning Points

  • The earning of points depends on the products purchased. Additional points can be collected through Whites Rewards program offers.
  • An individual is entitled to collect points on each type of goods purchased from Whites.
  • To enjoy more benefits from the rewards program, you can update your information on Whites. Link: https://www.whites.net
  • Points earned are an exclusive right of the member who earned it. No other member is entitled to claim the rewards (unless he confirms the original membership mobile number)
  • The member must carefully add the points at the time and date of acquisition. Whites does not accept any subsequent claim for addition of points during the purchasing process.
  • Items under any offers are not covered by points.
  • The higher tiers of Whites Rewards program will be announced later.
  • Redemption of points during the year will not prevent the transfer of any member to the next tier of Whites Rewards program. The members’ promotion to the next category depends on the total points acquired in 12 months.
  • Redemption of points for a reward does not qualify as a spending that allows a member to collect new points.

Points Redemption

  • Points can be redeemed 24 hours after their acquisition.
  • The validity period of the points is one year from the date of purchase.
  • The validity of the points is not renewed or extended. Whites does not hold any liability whatsoever, in case the points are expired.

Return and exchange

  • On return of purchase for money, the points earned on those purchase will be deducted from your rewards program account. (The original invoice must be presented to complete the process)
  • Items purchased by redeeming points cannot be returned.

Data Privacy

  • Strict standards are applied to protect our customers’ personal data and information.
  • Whites reserve the right to request for the registered mobile number or ID on redemption of points.
  • Whites reserve the right to modify the software and its features at all times, as it deems appropriate. It also reserves the right to cancel or replace the software in whole or in part, at all times and does not accept any liability of any kind, which might arise as a result of their modification, cancellation of partial or total replacement of “Whites Reward” program. However, members hold the right to redeem the points within the period declared by Whites or until the date points expire, whichever comes first.
The following channels can be used to inquire about any queries and obtain additional information regarding your points. Toll Free Number: 920006648 Whites Mobile App (IOS and Android)